Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy (“Refund Policy”) explains the refund and cancellation terms applicable to services provided by The Premium Car (“The Premium Car”, “we”, “us”, “our” or “Platform”).

The Premium Car is an online marketplace/platform that connects prospective buyers with individual vehicle sellers and dealers.

The Premium Car does not currently sell vehicles directly to buyers and does not currently collect or process online payments for the purchase price of vehicles listed on the Platform.

Accordingly, unless expressly stated otherwise, there is currently no vehicle purchase amount, booking amount, token amount or vehicle deposit paid to The Premium Car that is eligible for a refund.

2. Scope of This Policy

This Refund Policy applies to:

• Buyers using The Premium Car;
• Individual vehicle sellers;
• Dealers;
• Vehicle listings;
• Buyer enquiries; and
• Any paid service that The Premium Car may introduce in the future.

This Policy should be read together with our:

• Terms & Conditions; and
• Privacy Policy.

3. No Online Vehicle Purchase Payments

At present, The Premium Car is a marketplace and does not process the purchase price of vehicles through the Platform.

Therefore:

• Buyers do not pay the vehicle purchase price to The Premium Car;
• The Premium Car does not hold buyer funds;
• The Premium Car does not operate an escrow account;
• The Premium Car does not collect deposits for vehicle purchases;
• The Premium Car does not guarantee payment to sellers;
• The Premium Car does not issue refunds for payments made directly between buyers and sellers; and
• Any payment made directly between a buyer and seller/dealer is a transaction between those parties.

If a buyer pays money directly to a seller or dealer for a vehicle, any refund, cancellation or dispute relating to that payment must be resolved directly with that seller or dealer, subject to applicable law.

4. Buyer Enquiries Are Not Purchases

Submitting an enquiry through The Premium Car does not:

• Purchase a vehicle;
• Reserve a vehicle;
• Guarantee availability of a vehicle;
• Create an obligation to purchase;
• Create an obligation for a seller to sell;
• Guarantee a particular price;
• Create a booking;
• Create a contract of sale between the buyer and seller; or
• Create a right to a refund from The Premium Car.

An enquiry is simply a request to connect a prospective buyer with the relevant seller or dealer.

5. Cancellation of Buyer Enquiries

A buyer may request cancellation of an enquiry by contacting The Premium Car.

However, because an enquiry may already have been forwarded to a seller or dealer, we cannot guarantee that an enquiry can be withdrawn after it has been submitted.

Where reasonably possible, we may request the relevant seller or dealer not to contact the buyer further.

Any communication or transaction already initiated between the buyer and seller remains subject to the parties’ respective rights and obligations.

6. Vehicle Listing Cancellation by Sellers

A seller or dealer may request removal or cancellation of a vehicle listing where:

• The vehicle has been sold;
• The vehicle is no longer available;
• The seller no longer wishes to advertise the vehicle;
• The listing contains incorrect information;
• The listing was created accidentally; or
• The seller otherwise wishes to discontinue the listing.

The seller may use the available listing-management features or contact The Premium Car.

Removal of a listing does not automatically cancel or resolve any transaction already entered into directly between the seller and a buyer.

7. Removal of Listings by The Premium Car

The Premium Car may remove, suspend or disable a listing where reasonably necessary, including where:

• The listing violates our Terms & Conditions;
• The information appears false or misleading;
• Fraud is suspected;
• The vehicle is reported as stolen;
• The listing contains prohibited content;
• The seller’s authority to list the vehicle is questioned;
• The listing infringes third-party rights;
• The listing creates a security or legal risk;
• The seller repeatedly violates Platform rules; or
• Removal is required by applicable law or lawful authority.

Removal of a listing does not automatically create a refund entitlement unless a paid service has been introduced and its applicable terms expressly provide for a refund.

8. Payments Made Directly to Sellers or Dealers

The Premium Car is not responsible for payments made directly between buyers and sellers/dealers.

Examples include:

• Cash payments;
• Bank transfers;
• UPI payments;
• Cheques;
• Financing arrangements;
• Booking amounts;
• Token amounts;
• Advance payments;
• Vehicle purchase payments; or
• Any other amount paid directly to a seller/dealer.

Any dispute regarding such payment must be addressed between the buyer and seller/dealer.

The Premium Car does not guarantee that a seller will refund money paid to them.

9. Fraudulent or Unauthorised Transactions

If you believe that you have been the victim of fraud involving a seller, dealer or person using information obtained through The Premium Car, you should:

1. Immediately contact your bank/payment provider where applicable;
2. Contact the relevant payment service provider;
3. Report the matter to the appropriate cybercrime or law-enforcement authority where appropriate; and
4. Notify The Premium Car so that we can review the relevant account or listing.

You should provide relevant information such as:

• Listing details;
• Seller/dealer details;
• Transaction information;
• Screenshots;
• Communication records; and
• Other relevant evidence.

The Premium Car may take appropriate Platform action against accounts or listings involved in suspected fraud.

10. Future Paid Services

The Premium Car may introduce paid services in the future.

Examples may include:

• Featured vehicle listings;
• Premium vehicle listings;
• Dealer subscription plans;
• Dealer advertising packages;
• Promotional services;
• Vehicle inspection services;
• Lead-generation services;
• Advertising services; or
• Other optional Platform services.

If a paid service is introduced, the applicable price, taxes, payment terms, cancellation conditions and refund eligibility will be displayed before or at the time of purchase.

A separate service-specific refund policy may also apply.

11. Paid Listing and Advertising Services

If The Premium Car introduces paid listing or advertising services, fees may relate to the visibility or promotion of a listing rather than the successful sale of a vehicle.

Unless specifically stated otherwise at the time of purchase:

• Payment for a listing does not guarantee that the vehicle will be sold;
• Payment does not guarantee a specific number of enquiries;
• Payment does not guarantee a buyer;
• Payment does not guarantee a particular ranking;
• Payment does not guarantee a particular number of views; and
• Cancellation of a vehicle sale does not automatically result in a refund of a Platform advertising/listing fee.

Any applicable refund rights will be stated when the relevant paid service is purchased.

12. Duplicate or Accidental Payments

If The Premium Car introduces online paid services and you believe you have been charged more than once for the same service due to a technical or payment-processing error, please contact us at:

privacy@thepremiumcar.com

with:

• Name;
• Registered mobile number/email;
• Transaction reference;
• Date and time of payment;
• Amount charged; and
• Supporting payment information.

We will investigate the issue and, where a duplicate charge is confirmed, take appropriate corrective action in accordance with applicable law and the terms of the relevant service.

13. Failed Payments

If a payment for a future paid Platform service is debited from your account but the service is not successfully activated because of a technical or payment-processing failure, please contact us with the relevant transaction details.

After verification, we may:

• Activate the relevant service; or
• Process an appropriate refund where applicable.

Refund processing times may depend on the payment gateway, bank or payment method used.

14. Refund Eligibility for Future Services

Where a future paid service expressly provides for refunds, eligibility may depend on:

• The nature of the service;
• Whether the service has already been used;
• Whether the service has already been delivered;
• Whether the cancellation request was made within the specified period;
• Whether the payment was successfully received;
• Technical errors;
• Duplicate payments;
• Applicable law; and
• The specific terms displayed at the time of purchase.

Unless otherwise required by applicable law, completed digital or promotional services may not be refundable once they have been fully delivered or used.

15. Refund Method

Where a refund is approved for a future paid service, the refund will generally be made to the original payment method used for the transaction, where technically and legally possible.

The Premium Car may use the payment gateway or payment service provider through which the original transaction was processed.

We do not guarantee a specific banking-day timeline where processing is controlled by a third-party bank or payment provider.

16. Taxes and Refunds

Where applicable, refunds will be processed in accordance with applicable tax laws and regulations.

If a tax invoice has been issued, the treatment of taxes on cancellation or refund will depend on applicable law and the circumstances of the transaction.

17. Non-Refundable Situations

Unless expressly stated otherwise or required by applicable law, a refund may not be available for:

• A vehicle that the buyer no longer wants;
• A buyer changing their mind about purchasing a vehicle;
• A seller refusing to sell a vehicle;
• A vehicle being sold to another buyer;
• A buyer and seller failing to agree on price;
• A buyer failing to complete a transaction;
• A seller failing to complete a transaction;
• A vehicle not meeting a buyer’s expectations;
• Mechanical defects discovered after an independent transaction;
• Differences between seller-provided information and the buyer’s expectations;
• Payments made directly to a seller/dealer;
• Third-party services;
• Services already fully provided; or
• Any situation where no payment was made to The Premium Car.

This section does not limit any mandatory consumer or other legal rights that cannot lawfully be excluded.

18. Buyer-Seller Disputes

The Premium Car is not currently a party to the vehicle sale between a buyer and seller/dealer.

Therefore, disputes concerning:

• Vehicle condition;
• Vehicle ownership;
• Vehicle price;
• Advance payments;
• Token amounts;
• Vehicle delivery;
• Refunds;
• Warranty;
• Insurance;
• Registration;
• RC transfer;
• Mechanical defects;
• Accident history;
• Misrepresentation; or

Other sale-related matters

should generally be addressed between the buyer and seller/dealer.

Nothing in this Policy prevents a user from exercising rights available under applicable law.

19. Cancellation Due to Fraud or Policy Violation

The Premium Car may cancel or terminate a paid Platform service where:

• The user provides false information;
• The service is used for fraudulent purposes;
• The account violates our Terms & Conditions;
• The listing contains prohibited content;
• The user attempts to manipulate the Platform;
• The payment is associated with suspected unlawful activity; or
• Cancellation is required by law or lawful authority.

Whether a refund is provided in such circumstances will depend on the circumstances, applicable law and the terms of the relevant paid service.

20. Refund Request Procedure

Please include:

• Full name;
• Registered mobile number;
• Registered email address;
• Service purchased;
• Transaction/reference number;
• Date of payment;
• Amount paid;
• Reason for requesting the refund; and
• Supporting documents or screenshots, where applicable.

We may request additional information to verify the request.

21. Refund Processing

After receiving a refund request, we may:

1. Verify the account;
2. Verify the payment;
3. Review the relevant service;
4. Review the cancellation circumstances;
5. Determine whether the request qualifies under the applicable refund terms; and
6. Communicate the outcome to the user.

Where a refund is approved, the refund will be processed using the applicable payment method or payment gateway.

The actual time taken for the funds to reach the user’s account may depend on the payment provider and financial institution.

22. Chargebacks and Payment Disputes

If you believe a payment was incorrectly charged, please contact The Premium Car before initiating a chargeback where reasonably possible.

Nothing in this section prevents you from exercising any rights available under applicable law or applicable payment-network rules.

Where a chargeback is initiated, we may provide relevant transaction records to the applicable payment provider or financial institution.

23. Changes to This Refund Policy

We may update this Refund & Cancellation Policy from time to time.

Changes may be made due to:

• Changes in our services;
• Introduction of paid services;
• Changes in payment methods;
• Changes in applicable law;
• Changes in business operations; or
• Regulatory requirements.

The updated version will be published on the Platform with a revised “Last Updated” date.

Where required by law, we will provide appropriate notice regarding material changes.

24. Governing Law

This Refund & Cancellation Policy shall be governed by the laws of India.

Subject to applicable consumer-protection and other mandatory laws, disputes concerning this Policy shall be subject to the jurisdiction of the competent courts at Ahmedabad, Gujarat, India.

Nothing in this Policy is intended to restrict any mandatory statutory rights available to consumers or other users.

25. Contact Us

26. Current Payment Status

For clarity, as of the Effective Date of this Policy:

The Premium Car does not currently process online payments for the purchase of vehicles listed on the Platform.

If The Premium Car introduces online payments, deposits, booking fees, subscriptions, advertising fees, inspection fees or other paid services, the applicable payment and refund terms will be communicated to users before the relevant payment is made.