Privacy Policy

1. Introduction

Welcome to The Premium Car (“The Premium Car”, “we”, “us”, or “our”).

The Premium Car is a pre-owned and used-car marketplace platform that enables individuals, vehicle owners, dealers and prospective buyers to connect with each other for the purpose of buying, selling and enquiring about pre-owned vehicles.

The Premium Car operates as a marketplace/platform and does not currently act as the seller of the vehicles listed by users or dealers. We facilitate communication between prospective buyers and sellers by allowing users to submit enquiries relating to listed vehicles.

This Privacy Policy explains how we collect, use, disclose, store, protect and otherwise process personal data when you access or use our website, platform, services, forms or related services.

We are committed to handling personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), to the extent applicable, and other applicable laws and regulations.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information About Us

3. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected or processed by The Premium Car through:

• Our website and online platform;
• Vehicle listing forms;
• Buyer enquiry forms;
• Seller and dealer registration;
• User accounts;
• Contact forms;
• Customer-support communications;
• Marketing communications, where applicable;
• Cookies and similar technologies;
• Communications between you and The Premium Car; and
• Other services or features provided by The Premium Car.

This Privacy Policy does not apply to websites, applications, services or businesses operated by third parties, including sellers, dealers, vehicle manufacturers, insurance companies, finance companies, payment providers or other external websites.

Such third parties may have their own privacy policies, and you should review them separately.

4. Meaning of Personal Data

For the purposes of this Privacy Policy, “personal data” generally means information relating to an identifiable individual.

Depending on how you use our platform, this may include information such as your name, mobile number, email address, location information, account information, enquiry information, technical information and other information that can reasonably be associated with you.

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

5. Personal Data We May Collect

The information we collect depends on how you use The Premium Car.

5.1 Information Provided by Buyers

When you submit an enquiry regarding a vehicle, we may collect:

• Name;
• Mobile number;
• Email address;
• City or general location;
• Vehicle or listing you are interested in;
• Your enquiry or message;
• Preferred contact information;
• Other information voluntarily provided by you.

We may use this information to process your enquiry and connect you with the relevant seller or dealer.

5.2 Information Provided by Sellers

If you list a vehicle on The Premium Car, we may collect:

• Name;
• Mobile number;
• Email address;
• City/location;
• Vehicle make and model;
• Vehicle variant;
• Registration year;
• Vehicle registration information;
• Vehicle specifications;
• Vehicle photographs;
• Vehicle price;
• Vehicle description;
• Vehicle ownership/listing information provided by you;
• Other information required to create and manage the listing.

5.3 Information Provided by Dealers

If you register or operate as a dealer, we may collect:

• Dealer/business name;
• Contact person’s name;
• Mobile number;
• Email address;
• Business address;
• City and location;
• Dealer profile information;
• Vehicle listing information;
• Business contact information;
• Information required to administer your dealer account.

We may request additional business information in the future where reasonably necessary for verification, platform administration, fraud prevention or legal compliance.

5.4 Information You Provide to Customer Support

If you contact us, we may collect:

• Your name;
• Contact details;
• Enquiry or complaint;
• Communications with us;
• Supporting information or documents voluntarily provided by you;
• Information necessary to investigate and resolve your request.

5.5 Technical and Usage Information

When you access our website, we may automatically collect certain technical information, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Device identifiers where applicable;
• Website pages visited;
• Date and time of access;
• Referring website;
• Approximate location derived from technical information, where applicable;
• Website interaction and usage information;
• Error and diagnostic information.

This information may be collected through server logs, cookies, analytics tools and similar technologies.

6. Information We Do Not Currently Collect

At the current stage of our platform, The Premium Car does not intend to routinely collect:

• Aadhaar numbers or Aadhaar documents;
• Aadhaar authentication information;
• Online vehicle purchase payments;
• Credit/debit card information for vehicle purchases;
• Bank account information for vehicle purchase payments.

If our services change in the future and we need to collect additional categories of personal data, we may update this Privacy Policy and provide appropriate notices or obtain consent where required by applicable law.

7. How We Collect Personal Data

We may collect personal data:

• Directly from you;
• When you create an account;
• When you list a vehicle;
• When you submit a vehicle enquiry;
• When you contact us;
• When you communicate with a seller through our platform;
• Through cookies and similar technologies;
• Through third-party service providers acting on our behalf;
• From dealers who use our platform;
• From publicly available information where legally permitted; and
• Through other lawful means.

8. Why We Use Personal Data

We may process personal data for purposes including:

• Creating and managing user accounts;
• Creating and managing vehicle listings;
• Publishing vehicle listings;
• Receiving and processing buyer enquiries;
• Connecting prospective buyers with sellers and dealers;
• Forwarding buyer enquiries to the relevant seller or dealer;
• Allowing sellers and dealers to respond to enquiries;
• Providing customer support;
• Communicating with users;
• Improving our website and services;
• Maintaining website security;
• Preventing fraud, misuse and abuse;
• Detecting suspicious or unlawful activity;
• Managing dealer accounts;
• Verifying information where reasonably necessary;
• Measuring website performance;
• Conducting analytics;
• Sending service-related communications;
• Sending marketing communications where permitted and where appropriate consent has been obtained;
• Complying with applicable legal obligations;
• Responding to lawful requests from government authorities or law-enforcement agencies;
• Resolving disputes;
• Enforcing our Terms and Conditions; and
• Protecting our rights, users and platform.

We will seek to limit the processing of personal data to purposes for which it is reasonably necessary.

9. Buyer Enquiries and Sharing Information With Sellers

The Premium Car operates as a marketplace that facilitates communication between prospective buyers and vehicle sellers/dealers.

When you submit an enquiry about a vehicle, you understand that information necessary to process and respond to that enquiry may be shared with the relevant seller or dealer.

Depending on the information provided through the enquiry form, this may include:

• Your name;
• Mobile number;
• Email address;
• City/location;
• Vehicle/listing details;
• Your enquiry or message; and
• Other information necessary to facilitate the enquiry.

The seller or dealer may use this information to contact you regarding the vehicle or your enquiry.

By submitting an enquiry, you acknowledge that this sharing is necessary for The Premium Car to provide the enquiry/connection service requested by you.

We do not intend to publicly display a buyer’s personal contact information merely because the buyer has submitted an enquiry.

10. Seller and Dealer Information

If you list a vehicle or operate as a dealer on The Premium Car, certain information associated with your listing or dealer profile may be displayed to users.

This may include information such as:

• Seller/dealer name or business name;
• City/location;
• Vehicle information;
• Vehicle photographs;
• Vehicle price;
• Vehicle description;
• Dealer/business information; and
• Other listing information you choose to provide.

We may use contact details privately to facilitate buyer enquiries rather than publicly displaying personal contact information, depending on the features available on the platform.

Sellers and dealers are responsible for ensuring that information they submit to the platform is accurate and that they have the right to provide such information.

11. Legal Basis and Consent

Where required under applicable law, we will process personal data on the basis of your consent or another lawful basis available to us.

Where consent is required:

• We will provide an appropriate notice;
• We will identify the relevant purposes;
• We will seek clear and affirmative consent;
• We will avoid unnecessary collection of personal data; and
• We will provide appropriate mechanisms for withdrawal of consent.

The Digital Personal Data Protection framework requires notices to provide clear information about the personal data collected and the purposes for which it is processed. The DPDP Rules also contemplate a standalone, clear and understandable notice containing an itemised description of personal data and purposes.

12. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent subject to applicable law.

You may contact us at:

privacy@thepremiumcar.com

We will process your request in accordance with applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services or features.

13. Cookies and Similar Technologies

The Premium Car may use cookies, pixels, local storage and similar technologies.

Cookies may be used for purposes including:

• Website functionality;
• Login/session management;
• Security;
• User preferences;
• Analytics;
• Performance measurement;
• Understanding website usage;
• Improving the platform; and
• Marketing or advertising, where applicable.

Where required by applicable law, we will provide appropriate cookie notices and controls.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some parts of the website.

We may also use third-party analytics or technology providers. Their processing may be subject to their respective privacy policies.

14. Marketing Communications

Where permitted by applicable law, The Premium Car may send promotional communications regarding:

• New vehicle listings;
• Platform features;
• Offers;
• Dealer services;
• Automotive-related services;
• News and updates; and
• Other marketing communications.

Where required, we will obtain appropriate consent before sending promotional communications.

You may opt out of promotional communications by:

• Using the unsubscribe option in an email;
• Following the instructions provided in the relevant communication; or
• Contacting us at privacy@thepremiumcar.com.

You may continue to receive essential service or transactional communications where necessary to provide services or comply with legal obligations.

15. Sharing Personal Data With Third Parties

We may share personal data with third parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

• Vehicle sellers;
• Dealers;
• Technology service providers;
• Hosting providers;
• Cloud service providers;
• Website developers and maintenance providers;
• Analytics providers;
• Communication/SMS/email service providers;
• Customer-support providers;
• Security and fraud-prevention providers;
• Professional advisers;
• Government authorities;
• Law-enforcement agencies; and
• Other service providers acting on our behalf.

We do not intend to sell personal data to third parties as a standalone commercial product.

Where third-party service providers process personal data on our behalf, we may require them to handle the information appropriately and implement reasonable safeguards consistent with applicable requirements.

16. Disclosure Required by Law

We may disclose personal data where reasonably necessary to:

• Comply with applicable law;
• Comply with a court order;
• Respond to lawful government requests;
• Respond to law-enforcement requests;
• Investigate suspected fraud or unlawful activity;
• Protect the rights, property or safety of The Premium Car, users or other persons;
• Enforce our Terms and Conditions; or
• Establish, exercise or defend legal claims.

17. Data Security

We take reasonable measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.

Depending on the nature of the information and risks involved, security measures may include:

• Access controls;
• Authentication mechanisms;
• Restricted employee access;
• Secure hosting;
• Encryption or other technical protections where appropriate;
• Monitoring and logging;
• Security updates;
• Backup procedures;
• Vendor controls; and
• Incident-response procedures.

However, no website, computer system or transmission over the internet can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

18. Personal Data Breaches

If a personal data breach occurs, we will take reasonable steps to:

• Identify and investigate the incident;
• Contain and mitigate the incident;
• Take appropriate corrective measures;
• Assess the potential impact;
• Notify relevant authorities where required by applicable law; and
• Notify affected individuals where required by applicable law.

19. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on:

• The type of information;
• The purpose for which it was collected;
• Whether you maintain an account;
• Whether a transaction, enquiry or dispute remains active;
• Legal or regulatory requirements;
• Fraud-prevention requirements;
• Accounting and record-keeping requirements; and
• The establishment, exercise or defence of legal claims.

When personal data is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable law.

20. Account and Data Deletion

You may request deletion of your account or personal data by contacting:

privacy@thepremiumcar.com

We may need to verify your identity before processing a deletion request.

Some information may need to be retained where required or permitted by applicable law, including information necessary for:

• Legal compliance;
• Fraud prevention;
• Dispute resolution;
• Security;
• Enforcement of agreements; or
• Establishment, exercise or defence of legal claims.

Deletion of your account may also result in the removal or disabling of associated vehicle listings, subject to our operational and legal requirements.

21. Your Rights

Subject to applicable law and any conditions or limitations prescribed by law, you may have rights relating to your personal data, including rights to:

• Obtain information about personal data processed by us;
• Request correction or updating of inaccurate personal data;
• Request deletion of personal data where applicable;
• Withdraw consent where processing is based on consent;
• Raise a grievance regarding our processing of personal data; and
• Exercise other rights available to you under applicable Indian data-protection law.

Requests may be submitted to:

privacy@thepremiumcar.com

We may request reasonable information to verify your identity before acting on a request.

22. Grievance Redressal

Please include sufficient information for us to understand and investigate your concern.

We will review and address grievances in accordance with applicable law and our internal procedures.

If applicable law provides additional escalation or complaint mechanisms, you may use those mechanisms after following the applicable internal grievance process.

23. Children’s Personal Data

Our platform is not intended to knowingly collect personal data from children except where permitted and handled in accordance with applicable law.

We will take measures required by applicable law regarding the processing of children’s personal data.

If you believe that a child has provided personal data to us in circumstances where such collection was not appropriate, please contact us at:

privacy@thepremiumcar.com

24. Third-Party Websites and Services

Our platform may contain links or references to third-party websites, applications or services.

These may include websites or services relating to:

• Vehicle finance;
• Insurance;
• Vehicle services;
• Dealers;
• Manufacturers;
• Automotive services;
• Maps;
• Social media; or
• Other external services.

We are not responsible for the privacy practices, security or content of third-party services.

We recommend reviewing the privacy policy of each third-party service before providing personal data to it.

25. User-Provided Vehicle Information

Sellers and dealers are responsible for ensuring that vehicle information submitted to The Premium Car is accurate and that they have the legal right or authority to provide such information.

Users should not upload personal documents or information belonging to another person unless they have the appropriate authority or legal basis to do so.

You should avoid uploading unnecessary personal information into public vehicle descriptions, photographs or other listing fields.

The Premium Car may remove or restrict information that appears to contain unnecessary personal information, unlawful content, fraudulent information or information that violates our platform policies.

26. Accuracy of Information

We expect users and sellers to provide accurate information.

You should promptly update information that is inaccurate or outdated where the platform provides the ability to do so.

The Premium Car is not responsible for inaccuracies in information voluntarily supplied by sellers or dealers, subject to applicable law.

27. Fraud Prevention and Platform Security

We may process personal data to identify and prevent:

• Fraudulent vehicle listings;
• Fake accounts;
• Spam;
• Misuse of the platform;
• Unauthorised access;
• Scam activity;
• Attempts to circumvent platform security;
• Misleading or deceptive activity; and
• Other unlawful or prohibited activities.

We may use automated or manual processes for security and fraud-prevention purposes where appropriate.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made because of:

• Changes to our services;
• Changes to technology;
• Changes to data-processing practices;
• Changes in applicable law;
• Regulatory requirements; or
• Other operational requirements.

When we update this Privacy Policy, we will publish the updated version on our website and update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

29. Contact Us

30. Consent and Acknowledgement

By using The Premium Car platform or submitting information through our website, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek consent through an appropriate notice or consent mechanism.

You should not submit personal data through the platform if you do not agree with the applicable processing described in the relevant notice or consent request.

End of Privacy Policy